Abstract. Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between prov...
: Enterprise architecture is gaining acceptance as an approach to manage change and foster IT/business alignment by (1) propagating strategy and process changes to the software and...
Customer relationship management (CRM) is a business philosophy that has emerged and gained prominence in the field of IS in recent years. Organisations have begun to realise that...
One of the fundamental ideas of services and service oriented architecture is the possibility to develop new applications by composing existing services into business processes. Ho...
This paper proposes a novel approach for managing IP-based services and applications, reflecting the authors’ experience with the IBM Global Network. It describes how one can e...