Customer Service Management for Grid Monitoring and Accounting Data

Abstract. Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between providers, users and customers of a Grid. This gap can be filled by the use of Customer Service Management techniques which enable customers to individually monitor and control their subscribed services. We adapt a Customer Service Management scenario to Grid environments and outline an architecture dedicated to the management and visualization of monitoring and accounting data. To proof the concept, a prototype based on standard Grid components which manages user’s needs and interactions with the resource provider is presented.

• Type: Conference
• Year: 2007
• Where: DSOM
• Authors: Timo Baur, Samah Bel Haj Saad
• Keywords: Accounting Data, Customer Service Management, DSOM 2007, Grid Specific Monitoring