57 search results - page 5 / 12 » Architecture for Customer Relationship Management Approaches... |
AINA
2006
IEEE
14 years 1 months ago
2006
IEEE
— In today’s service market the provisioning of high quality services has become a critical issue for providers as the business success of their customers is often based on the...
GI
2010
Springer
13 years 6 months ago
2010
Springer
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
ACL
1998
13 years 9 months ago
1998
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
HICSS
2009
IEEE
14 years 2 months ago
2009
IEEE
Manufacturing companies that are expanding their product offering to cover also lifecycle services in the customers’ facilities are facing the increasing complexity and risk to ...
BDIM
2007
IEEE
14 years 1 months ago
2007
IEEE
Business–driven IT management (BDIM) offers a promising approach to managing enterprise IT infrastructure and services efficiently and to improving business results at the same ...