Companies that are present at multiple online locations may have difficulty staffing them adequately in terms of helpdesk services with efficient use of human resources. In this pa...
Leonel Morgado, Paulo Reis, Fausto de Carvalho, Ti...
It is well known how challenging is the task of coding complex agents for virtual environments. This difficulty in developing and maintaining complex agents has been plaguing com...
There has been research on the areas of on-line and mobile service domains both in the business research discipline and the technology discipline. Some of the research has concent...
A major challenge in deploying service robots into the real world is to design a framework that provides effective, long-term interactions with people. This includes interacting w...
Christopher King, Xavier Palathingal, Monica N. Ni...
Context-aware middleware encompasses uniform ions and reliable services for common operations, supports for most of the tasks involved in dealing with context, and thus simplifyin...
Hung Quoc Ngo, Anjum Shehzad, Kim Anh Pham Ngoc, S...