The Internet/World Wide Web (Web) is an important way for the sharing of business information between retail firms and their customers. Although electronic commerce (e-commerce) h...
Web services are becoming important in applications from electronic commerce to application interoperation. While numerous efforts have focused on service composition, service sel...
William Kwok-Wai Cheung, Jiming Liu, Kevin H. Tsan...
This paper reports the results of a study of Web usage of 139 users over a 8 month period of time. It uses a longitudinal Web log analysis of the URLs accessed during 33916 user-d...
Mario Christ, Steffan Baron, Ramayya Krishnan, Dan...
Abstract. Software systems are today one of the most complex artifacts, they are simultaneously used by hundred-thousand of people sometimes in risk real time operations, such as a...
- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...