My thesis aims to contribute towards building autonomous agents that are able to understand their surrounding environment through the use of both audio and visual information. To ...
We are working on a project aimed at building next generation analyst support tools that focus analysts’ attention on the most critical and novel information found within the da...
Building useful classification models can be a challenging endeavor, especially when training data is imbalanced. Class imbalance presents a problem when traditional classificatio...
Chris Seiffert, Taghi M. Khoshgoftaar, Jason Van H...
Online communication media such as email, instant messaging, bulletin boards, voice-over-IP, and social networking sites allow any sender to reach potentially millions of users at...
Alan Mislove, Ansley Post, Peter Druschel, P. Kris...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...