Nowadays, collaborative product development has become a strategic necessity to develop high quality products at low cost and with quick response time to market demand. Past decade...
Application or business logic, used in the development of services, has to do with the operations that define the application functionalities and not with the platform ones. Often...
We describe a number of strategies for a future service oriented market place. We describe the SLA’s role within the service framework, and how it enables customers to make value...
Paul McKee, Steve Taylor, Mike Surridge, Richard L...
: Within an enterprise various information systems have to be run. Enterprise Application Integration (EAI) has become a well-established way to integrate such heterogeneous busine...
Stefan Gudenkauf, Wilhelm Hasselbring, Felix Heine...
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...