Cloud computing allows the use of Internet-based services to support business processes and rental of IT-services on a utility-like basis. It offers a concentration of resources bu...
Rohit Ranchal, Bharat K. Bhargava, Lotfi Ben Othma...
The web services technology provides an approach for developing distributed applications by using simple and well defined interfaces. Due to the flexibility of this architecture, ...
Jim Lau, Lau Cheuk Lung, Joni da Silva Fraga, Giul...
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
With the growing popularity of Web services, an increasing number of Web services have been integrated into and used by complex service oriented systems. As a result, the manageme...
Martin Treiber, Hong Linh Truong, Schahram Dustdar
In the preparation of technology transition, the contextual and alternative definitions of the usability heuristics of multifaceted role of the best practice methodology of Teleco...