As business intelligence becomes increasingly essential for organizations and as it evolves from strategic to operational, the complexity of Extract-Transform-Load (ETL) processes...
The popularity of the World-Wide-Web has increased dramatically in the past few years. Web proxy servers have an important role in reducing server loads, network traffic, and clie...
George Pallis, Athena Vakali, Lefteris Angelis, Mo...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Workflow systems are an emerging technology which have become increasingly important in the drive for business to provide better services and increase productivity. Intuitively, w...
The goal of IT governance is not only to achieve internal efficiency in an IT organization, but also to support IT's role as a business enabler. The latter is here denoted IT...