Business processes access Data Warehouse (DWH) information for performance measurement, supporting business decisions. Today, there are no conceptual models available that make th...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
This paper presents a simulation study carried out to solve a problem of manufacturing process reengineering. The specific company in which the study took place is a medium size m...
: As the economic importance of operation room (OR) management is increasing, the aim of this paper is to analyse the information need for business process reengineering (BPR) in O...
The purpose of this paper is to investigate how discrete event simulation can support the growing need of information in the production system. Agility, one key to future competit...