Sciweavers

2742 search results - page 377 / 549
» Business Service Scheduling
Sort
View
ECIS
2001
15 years 5 months ago
The role of knowledge management in moving to a customer-focused organisation
Organisations are becoming increasingly more reliant on leveraging their information and knowledge to gain competitive advantage. The creation, storage and dissemination of inform...
Graeme G. Shanks, Emily Tay
ECIS
2003
15 years 5 months ago
A strategic analysis of internet contents market in electronic commerce
Many online content providers tend to charge their services since they are confronted with difficulties to attain revenue from the online advertising. This paper shows why they ch...
Se-Hak Chun, Jhung-Soo Hong, Ji-Ho Joo, Eunjin Kim...
FLAIRS
2003
15 years 5 months ago
Lessons Learned using CBR for Customer Support
Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
William Cheetham
116
Voted
ECIS
2000
15 years 5 months ago
Leveraging Professional Intellect in the Virtual Age
The paper explores the nature of professional intellect and the requirements for managing it, an area acknowledged as being under-researched. Five case studies in the professional ...
Dieter Fink
AI
2008
Springer
15 years 4 months ago
Multi-agent Framework for a Virtual Enterprise of Demand-Responsive Transportation
Abstract. This work presents a multiagent framework design for DemandResponsive Transportation, considering a virtual enterprise domain. The agent architecture obtained provides a ...
Daniel Cabrera, Claudio Cubillos