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CAISE
2008
Springer
13 years 10 months ago
2008
Springer
Service granularity generally refers to the size of a service. The fact that services should be large-sized or coarse-grained is often postulated as a fundamental design principle ...
IADIS
2004
13 years 10 months ago
2004
This paper addresses the significance of marketing capability for e-business performance in retail banking. A conceptual framework was built on the marketing and strategic managem...
ECIS
2003
13 years 10 months ago
2003
This paper aims to show investigations made in knowledge e-marketplaces (Ke-markets). It gathers, reviews, structures, and compiles in a homogeneous presentation information of th...
ECSCW
1997
13 years 10 months ago
1997
Abstract: In field studies designed to uncover opportunities for computationallyintensive business applications, we observed an interaction pattern we term "constellations&quo...
WSC
1998
13 years 10 months ago
1998
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....