Software configuration management is one of the first requirements to achieve quality in the software process. However, these activities are very difficult to be introduced, mainl...
A workflow consists of a collection of coordinated tasks designed to carry out a welldefined complex process, such as catalog ordering, trip planning, or a business process in an ...
Enterprises may use a service-oriented architecture (SOA) to provide a streamlined interface to their business processes. To scale up the system, each tier in a composite service ...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
The International Organization for Standardization (ISO) has defined Quality Management, but it has not yet adopted standards for developing Quality Management Systems (QMSs), nota...