Taking customer data as an example, the paper presents an approach to enhance the management of enterprise data by using Semantic Web technologies. Customer data is the most import...
Li Ma, Xingzhi Sun, Feng Cao, Chen Wang, Xiaoyuan ...
: In modern organisations the monolithic information systems of the past are being gradually replaced by networked systems, enabling distributed computing often based on multi-agen...
: Solutions in the network and service management layers of telecommunications management architectures are currently fragmented both in terms of standards and products. It is ofte...
David Lewis, Chris Malbon, George Pavlou, Costas S...
Workflow systems are an emerging technology which have become increasingly important in the drive for business to provide better services and increase productivity. Intuitively, w...
Many information systems log event data about executed tasks. Workflow mining is concerned with the derivation of a graphical workflow model out of this data. Experience from appl...