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» CM - Configuration Change Management
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SIGUCCS
2000
ACM
14 years 2 days ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
14 years 2 days ago
Creating a Help Center from Scratch: A Recipe for Success
Creating a university Help Center from scratch can be a challenging yet very rewarding experience for an IT professional. Buying computers, building networks, and installing softw...
Patrick McKoen
SIGUCCS
2000
ACM
14 years 2 days ago
Where the Students Are...Computing Services at the Customer Source
Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experienc...
Glenda E. Moum
EDBT
2000
ACM
14 years 2 days ago
Dynamically Optimizing High-Dimensional Index Structures
In high-dimensional query processing, the optimization of the logical page-size of index structures is an important research issue. Even very simple query processing techniques suc...
Christian Böhm, Hans-Peter Kriegel
ELPUB
1999
ACM
14 years 1 days ago
Online Publishing as a Support for Scholarly Communication in Dynamic Knowledge Communities
Internet based services, particularly asynchronous communication services, offer an environment suited to the rise of knowledge communities. Knowledge communities, or invisible co...
Ana Alice Baptista, Elóy Rodrigues, Altamir...