—Dynamic spectrum trading amongst small cognitive users is fundamentally different along two axes: temporal variation, and spatial variation of user demand and channel condition....
Abstract. Users need know nothing of the internals of distributed applications that are performing well. However, when performance flags or fails, a depiction of system behavior f...
Providing users with help and other documentation is essential for any software targeted at end users. Authoring help and documentation in a platform-independent way is hard, beca...
A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked...
Vandana Singh, Michael B. Twidale, David M. Nichol...
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...