Managing a Help Desk staffed with part-time student workers can be quite a challenge. However, it has been the experience of the Louisiana State University Office of Computing Ser...
d Abstract) Carsten Sinz and Wolfgang K¨uchlin Symbolic Computation Group, WSI for Computer Science, University of T¨ubingen and Steinbeis Technology Transfer Center OIT, 72076 T...
We consider negotiations between publishers and advertisers in a marketplace for ads. Motivated by Google’s online PrintAds system which is such a marketplace, we focus on the r...
A large number of network applications require a particular Quality of Service (QoS), that can be provided through proper network resource allocation. Furthermore, certain applicat...
One of the principal problems of online help is the mismatch between the specialized knowledge and technical vocabulary of experts who are providing the help, and the relative naÃ...