Change and evolution of business and technology imply change and evolution of development processes. Besides that for a certain enterprise or a project we will usually integrate e...
Michael Gnatz, Frank Marschall, Gerhard Popp, Andr...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Breadth and depth complexity are key challenges in achieving business process fusion as the enabler for value configuration design. The PARM framework is proposed as the requiremen...
With the increasing adoption of process-aware information systems (PAIS), large process model repositories have emerged. Over time respective models have to be re-aligned to the re...
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...