In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
IT outsourcing is a viable option for organizations to maintain competitiveness and get the ability to focus on core competences. However, there are risks, such as handing over sen...
A case is described of a firm, which decided to develop a new IT system using a mixture of contract or outsourced workers and company employees. The company employees were placed ...