Theoretical and technological progress has revived the interest in the design of services for the support of co-located human-human communication and collaboration, witnessing the...
Rahat Iqbal, Janienke Sturm, Olga A. Kulyk, Jimmy ...
Academics and industry professionals alike have long been interested in developing a nuanced and empirically sound typography of online gamers. Designers and engineers are aware o...
The “social dilemma” is a problem inherent in forming and maintaining cooperation among selfish individuals, and is of fundamental importance in the biological and social sci...
We present a conceptual framework for location-aware community systems and results from two studies of how sociallydefined places influence people's information sharing and c...
Quentin Jones, Sukeshini A. Grandhi, Steve Whittak...
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...