Large, shared displays are used in support of many forms of collaborative work and are generally assumed to benefit the work. We investigate this in a qualitative study of an inte...
Almost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a lar...
As communications systems increasingly gather and propagate information about people’s reachability or “presence”, users need better tools to minimize undesired interruption...
A framework is described for analyzing keystroke level data from instant messages (IM). This is unlike other analyses of IM which employ server-based logs of messages. This framew...
We explore the social and technical design issues involved in tracking the effectiveness of educational and therapeutic interventions for children with autism (CWA). Automated capt...
Gillian R. Hayes, Julie A. Kientz, Khai N. Truong,...