Many community organizations rely extensively on volunteer work. However, people who wish to help often have difficulties finding the time to volunteer. We are developing mobile s...
We study the development of common ground in an emergency management planning task. Twelve three-person multi-role teams performed the task with a paper prototype in a controlled ...
Gregorio Convertino, Helena M. Mentis, Mary Beth R...
Traditional online social network sites use a single monolithic "friends" relationship to link users. However, users may have more in common with strangers, suggesting t...
In this work, we introduce the use of tags to support the near synchronous use of instant messaging (IM). As a proof-of-concept, we developed a plug-in in Lotus Sametime, an enter...
Gary Hsieh, Jennifer Lai, Scott E. Hudson, Robert ...
Expertise to assist people on complex tasks is often in short supply. One solution to this problem is to design systems that allow remote experts to help multiple people in simult...
Jeffrey Wong, Lui Min Oh, Jiazhi Ou, Carolyn Penst...