Using tags to assist near-synchronous communication

In this work, we introduce the use of tags to support the near synchronous use of instant messaging (IM). As a proof-of-concept, we developed a plug-in in Lotus Sametime, an enterprise IM client. Our plug-in supports tasks that do not need immediate attention and tasks that have deadlines. A trial deployment and survey shows that users can see the potential usefulness of such a tagging system in their IM communication. Furthermore, users rated our design intuitive and easy to use. Longer study is needed to explore communication norms that results from its use. Author Keywords Instant Messaging, IM, Message Tagging ACM Classification Keywords H5.3. Information interfaces and presentation: Group and Organization Interfaces--Computer supported cooperative work.

• Type: Conference
• Year: 2008
• Where: CHI
• Authors: Gary Hsieh, Jennifer Lai, Scott E. Hudson, Robert Kraut
• Keywords: CHI 2008, Enterprise Im Client, Human Computer Interaction, IM Communication, Keywords Instant Messaging