The paper presents a new theoretical framework for coordinating an inter-unit collaborative service process towards a joint customer. The common service process is itself presente...
The focus of this paper reports a collaborative effort with the State of New Jersey in designing and building a human-centered e-government portal to support small and medium size...
E-contracts express the rights and obligations of parties through a formal, digital representation of the contract provisions. In process intensive relationships, e-contracts conta...
: Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
Hamid R. Motahari Nezhad, Sven Graupner, Sharad Si...
: Business information systems provide computer support for decision making across huge data sets. Smart Items are miniaturized computer and sensing systems embedded into physical ...
Christian Decker, Clemens van Dinther, Jens Mü...