Merchants selling products on the Web often ask their customers to review the products that they have purchased and the associated services. As e-commerce is becoming more and mor...
Surveys are an important part of marketing and customer relationship management, and open answers (i.e., answers to open questions) in particular may contain valuable information ...
Even though "providing insight" has been considered one of the main purposes of information visualization (InfoVis), we feel that insight is still a not-well-understood ...
Ji Soo Yi, Youn ah Kang, John T. Stasko, Julie A. ...
Activity in social media such as blogs, micro-blogs, social networks, etc is manifested via interaction that involves text, images, links and other information items. Naturally, s...
Socialization of newcomers is critical both for conventional groups. It helps groups perform effectively and the newcomers develop commitment. However, little empirical research h...
Boreum Choi, Kira Alexander, Robert E. Kraut, John...