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CIKM
2009
Springer
14 years 3 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
CF
2004
ACM
14 years 2 months ago
An architectural framework and a middleware for cooperating smart components
In a future networked physical world, a myriad of smart sensors and actuators assess and control aspects of their environments and autonomously act in response to it. Examples ran...
Antonio Casimiro, Jörg Kaiser, Paulo Ver&iacu...
ECBS
2009
IEEE
114views Hardware» more  ECBS 2009»
14 years 22 days ago
Model-Based Product-Oriented Certification
Future space missions such as the Mars Science Laboratory and Project Constellation suggest the engineering of some of the most complex man-rated software systems. The present pro...
Damian Dechev, Bjarne Stroustrup
EDOC
2008
IEEE
14 years 3 months ago
Augmenting the Zachman Enterprise Architecture Framework with a Systemic Conceptualization
The Zachman Framework offers a classification of the models created in an enterprise architecture project. These models form a holistic representation of the organization. Despite...
Alain Wegmann, Anders Kotsalainen, Lionel Matthey,...
VISSYM
2004
13 years 10 months ago
Software Landscapes: Visualizing the Structure of Large Software Systems
Modern object-oriented programs are hierarchical systems with many thousands of interrelated subsystems. Visualization helps developers to better comprehend these large and comple...
Michael Balzer, Andreas Noack, Oliver Deussen, Cla...