Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
The work described in this paper presents an approach on scheduling in a virtual enterprise in the tourism sector. This scheduling scenario has to reconcile customers' and ser...
The process of creating e-learning contents using reusable learning objects (LOs) can be broken down in two sub-processes: LOs finding and LO sequencing. Sequencing is usually per...
In this paper, we describe a digital scenario where we simulated the emergence of self-organized symbol-based communication among artificial creatures inhabiting a virtual world of...
Angelo Loula, Ricardo R. Gudwin, Charbel Niñ...
In this paper we describe IPSS (Integrated Planning and Scheduling System), a domain independent solver that integrates an AI heuristic planner, that synthesizes courses of actions...