A core challenge in Business Process Management is the continuous, bi-directional translation between (1) a business requirements view on the process space of an enterprise and (2...
As IP telephony becomes a critical part of the enterprise network infrastructure, there is an increasing need for tools to help manage VoIP systems. In this paper, we introduce DA ...
Process mining techniques allow for extracting information from event logs. For example, the audit trails of a workflow management system or the transaction logs of an enterprise ...
In this paper we describe IPSS (Integrated Planning and Scheduling System), a domain independent solver that integrates an AI heuristic planner, that synthesizes courses of actions...
The USCP had enormous challenges with its IT Program and support to the internal and external stakeholders of the Department, because of a fragile IT infrastructure. The IT Progra...