CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
Abstract- This paper deals with "Knowledge Management Systems" (KMS) which are seen as a new kind of information systems supporting organizational information processing....
This paper considers the problem of computer user support and workplace learning in general. Theoretically our work is influenced by ideas on knowledge management, expertise netwo...
Database technologies are indispensable for workflow management system, one of the remarkable groupware supporting asynchronous distributed cooperative work. In this paper, a form...
Elements of transaction processing become more and more accepted as a base for general purpose distributed computing.We have developed an action concept with an extended functiona...