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DOLAP
2004
ACM
14 years 2 months ago
Data warehouse design to support customer relationship management analyses
CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
Colleen Cunningham, Il-Yeol Song, Peter P. Chen
ECIS
2000
13 years 10 months ago
Perspectives on Knowledge Management Systems - Theoretical Framework and Design of an Empirical Study
Abstract- This paper deals with "Knowledge Management Systems" (KMS) which are seen as a new kind of information systems supporting organizational information processing....
Ronald Maier, Franz Lehner
AUIC
2004
IEEE
14 years 8 days ago
A Knowledge Management Approach to User Support
This paper considers the problem of computer user support and workplace learning in general. Theoretically our work is influenced by ideas on knowledge management, expertise netwo...
R. T. Jim Eales
CODAS
1996
157views more  CODAS 1996»
13 years 10 months ago
Flexible Workflow Framework for Supporting Collaborative Works
Database technologies are indispensable for workflow management system, one of the remarkable groupware supporting asynchronous distributed cooperative work. In this paper, a form...
Takeo Kunishima, Kazumasa Yokota
HPTS
1993
147views Database» more  HPTS 1993»
14 years 19 days ago
Generic Action Support for Distributed, Cooperative Applications
Elements of transaction processing become more and more accepted as a base for general purpose distributed computing.We have developed an action concept with an extended functiona...
Edgar Nett, Michael Mock