Many community organizations rely extensively on volunteer work. However, people who wish to help often have difficulties finding the time to volunteer. We are developing mobile s...
Web search is often viewed as a solitary task; however, there are many situations in which groups of people gather around a single computer to jointly search for information onlin...
In this work, we introduce the use of tags to support the near synchronous use of instant messaging (IM). As a proof-of-concept, we developed a plug-in in Lotus Sametime, an enter...
Gary Hsieh, Jennifer Lai, Scott E. Hudson, Robert ...
Expertise to assist people on complex tasks is often in short supply. One solution to this problem is to design systems that allow remote experts to help multiple people in simult...
Jeffrey Wong, Lui Min Oh, Jiazhi Ou, Carolyn Penst...
We describe a usage study of Netscan\Tech, a system that generates and publishes daily a range of social metrics across three dimensions: newsgroup, author, and thread, for a set ...
A. J. Bernheim Brush, Xiaoqing Wang, Tammara Combs...