209 search results - page 15 / 42 » Customer Service Management: Towards a Management Informatio... |
ECAI
2000
Springer
14 years 7 days ago
2000
Springer
The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their cu...
SIGCOMM
2009
ACM
14 years 2 months ago
2009
ACM
IPTV is increasingly being deployed and offered as a commercial service to residential broadband customers. Compared with traditional ISP networks, an IPTV distribution network (i...
GRID
2007
Springer
13 years 7 months ago
2007
Springer
In this paper, we present a role-based access control method for accessing databases through the Open Grid Services Architecture – Data Access and Integration (OGSA-DAI) framewor...
TON
1998
13 years 7 months ago
1998
—We present an end system architecture designed to support networking with quality of service (QoS) guarantees. The protocol processing component of the architecture, called Migr...
ACL
1998
13 years 9 months ago
1998
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...