209 search results - page 22 / 42 » Customer Service Management: Towards a Management Informatio... |
SIGMETRICS
2005
ACM
14 years 1 months ago
2005
ACM
The growing cost of tuning and managing computer systems is leading to out-sourcing of commercial services to hosting centers. These centers provision thousands of dense servers w...
ESORICS
2010
Springer
13 years 8 months ago
2010
Springer
We carry out attacks using Internet services that aim to keep telephone devices busy, hindering legitimate callers from gaining access. We use the term DIAL (Digitally Initiated A...
EATIS
2007
ACM
13 years 11 months ago
2007
ACM
Resource and service discovery, data transfer or replica management, are some examples of basic operations of a grid which can gain efficiency by using multicast transmission tech...
WWW
2009
ACM
14 years 8 months ago
2009
ACM
Many reputation management systems have been developed under the assumption that each entity in the system will use a variant of the same scoring function. Much of the previous wo...
IATA
1998
Springer
14 years 3 days ago
1998
Springer
This paper describes the architecture and operation of a Multi Agent system for providing end users with an intelligent interface for video conference and cooperative work services...