209 search results - page 8 / 42 » Customer Service Management: Towards a Management Informatio... |
EMISA
2005
Springer
14 years 1 months ago
2005
Springer
: The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key leve...
ISN
2000
Springer
13 years 11 months ago
2000
Springer
Telecommunications network management has attracted a lot of attention in terms of research and standardisation in the last decade. TMN and TINA architectural frameworks try to add...
ICHIM
2001
13 years 9 months ago
2001
One of the five main areas identified for this conference is Technology Enabled Services for Cultural Heritage. It can be stated as fact that all information services are reliant ...
SIGUCCS
2000
ACM
14 years 8 days ago
2000
ACM
Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experienc...
KES
2005
Springer
14 years 1 months ago
2005
Springer
Abstract. Currently, the major focus on the network security is securing individual components as well as preventing unauthorized access to network service. In this paper, we propo...