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CASCON
2008
107views Education» more  CASCON 2008»
15 years 5 months ago
NetPal: a dynamic network administration knowledge base
Netpal is a web-based dynamic knowledge base system designed to assist network administrators in their troubleshooting tasks, in recalling and storing experience, and in identifyi...
Ashley George, Adetokunbo Makanju, Evangelos E. Mi...
EDM
2008
104views Data Mining» more  EDM 2008»
15 years 5 months ago
Data-driven modelling of students' interactions in an ILE
This paper presents the development of two related machine-learned models which predict (a) whether a student can answer correctly questions in an ILE without requesting help and (...
Manolis Mavrikis
102
Voted
HCI
2007
15 years 5 months ago
Visual Foraging of Highlighted Text: An Eye-Tracking Study
The wide availability of digital reading material online is causing a major shift in everyday reading activities. Readers are skimming instead of reading in depth [Nielson 1997]. H...
Ed Huai-hsin Chi, Michelle Gumbrecht, Lichan Hong
IJCAI
2007
15 years 5 months ago
Automatically Selecting Answer Templates to Respond to Customer Emails
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
130
Voted
IJCAI
2007
15 years 5 months ago
Automated Benchmark Model Generators for Model-Based Diagnostic Inference
This article proposes a Diagnosis Interchange Format (DIF), an XML-based interchange format for Model-Based Diagnosis (MBD). Its main purposes are to allow sharing of diagnostic m...
Gregory M. Provan, Jun Wang