This paper describes an agent-based recommendation system developed to support knowledge acquisition and sharing processes. Its purpose is to aid the process of community building...
Mauro F. Koyama, Olga Nabuco, Francisco Edeneziano...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Addressed in this paper is the issue of `email data cleaning' for text mining. Many text mining applications need take emails as input. Email data is usually noisy and thus i...
Social navigation is a promising approach for supporting privacy and security management. By aggregating and presenting the choices made by others, social navigation systems can p...
Jeremy Goecks, W. Keith Edwards, Elizabeth D. Myna...
The growing demand for large-scale data mining and data analysis applications has led both industry and academia to design new types of highly scalable data-intensive computing pl...
Yingyi Bu, Bill Howe, Magdalena Balazinska, Michae...