In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
There has been a surge of interest in the delivery of personalized information to users (e.g. personalized stocks or travel information), particularly as mobile users with limited ...
Abiding geocast is a time stable geocast delivered to all nodes that are inside a destination region within a certain period of time. Services like position–based advertising, p...
Utility computing delivers compute and storage resources to applications as an `on-demand utility', much like electricity, from a distributed collection of computing resource...
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...