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WSC
2007
13 years 10 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
INFOCOM
2002
IEEE
14 years 18 days ago
Efficient Dissemination of Personalized Information Using Content-Based Multicast
There has been a surge of interest in the delivery of personalized information to users (e.g. personalized stocks or travel information), particularly as mobile users with limited ...
Rahul Shah, Ravi Jain, Farooq Anjum
MOBICOM
2005
ACM
14 years 1 months ago
Abiding geocast: time--stable geocast for ad hoc networks
Abiding geocast is a time stable geocast delivered to all nodes that are inside a destination region within a certain period of time. Services like position–based advertising, p...
Christian Maihöfer, Tim Leinmüller, Elma...
SIGMOD
2007
ACM
197views Database» more  SIGMOD 2007»
14 years 7 months ago
Automated and on-demand provisioning of virtual machines for database applications
Utility computing delivers compute and storage resources to applications as an `on-demand utility', much like electricity, from a distributed collection of computing resource...
Piyush Shivam, Azbayar Demberel, Pradeep Gunda, Da...
SIGUCCS
2000
ACM
14 years 16 hour ago
Automating Residence Hall Internet Signups
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...
John R. Miller, Tom Peterson