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SIGUCCS
2009
ACM
14 years 6 days ago
Frontline support at Princeton University: a centralized and decentralized approach
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
SIGUCCS
2000
ACM
13 years 12 months ago
Manage All the Computer Labs on Campus? What Did I Do to Deserve This?
This paper will discuss how the Information Services Client Services group facilitates the support of campus computer labs. It will discuss how one group consisting of three full-...
Kathy DuBose
WSC
2007
13 years 10 months ago
Manufacturing process management using a flexible modeling and simulation approach
The focus of this paper is a manufacturing system placed in Calabria (Italy) which produces high pressure hydraulic hoses. The objective is to implement a simulator to be used bot...
Duilio Curcio, Francesco Longo, Giovanni Mirabelli
WSC
2008
13 years 10 months ago
Optimizing staffing schedule in light of patient satisfaction for the whole outpatient hospital ward
The waiting time for patients in outpatient departments of hospitals is a problem throughout the world. In this context, a discrete-event-simulation model was developed to examine...
Soemon Takakuwa, Athula Wijewickrama
ACE
2003
130views Education» more  ACE 2003»
13 years 9 months ago
Bootstrapping Computer Science in Old North Wales
We describe our experiences in setting up a new Computer Science department in an established University within the UK. We drew upon our experiences in teaching Computing in Austr...
Kenneth A. Hawick, Heath A. James