Manage All the Computer Labs on Campus? What Did I Do to Deserve This?

This paper will discuss how the Information Services Client Services group facilitates the support of campus computer labs. It will discuss how one group consisting of three full-time and one part-time staff went from supporting six computer labs to supporting over twenty computer labs. The primary factor that led to this decision was that there was no centralized place for departments to go for help when installing, upgrading or maintaining computer labs. The department would have to contact the Computer Store for prices (hardware/software); the networking group; the server group; the PC Install group (install software / hardware); and the physical facilities group if room renovations (doors, electrical outlets, etc.) were required. Furthermore, there was no proactive mechanism for keeping departments informed of information related to computing on campus or for keeping Information Services aware of what departments were doing in their computer labs. Since 1997, our group has become ...

• Type: Conference
• Year: 2000
• Where: SIGUCCS
• Authors: Kathy DuBose
• Keywords: Client Services Group, Computer Labs, Information Management, Information Services, SIGUCCS 2000