The importance of background knowledge for effective searching on the Web is not well understood. Participants were given trivia questions on two topics and asked to answer them f...
Non-expert users face a dilemma when making security decisions. Their security often cannot be fully automated for them, yet they generally lack both the motivation and technical ...
Jennifer Stoll, Craig S. Tashman, W. Keith Edwards...
We present a large-scale analysis of the content of weblogs dating back to the release of the Blogger program in 1999. Over one million blogs were analyzed from their conception t...
We present a novel system for notification management and report results from two studies testing its performance and impact. The system uses statistical models to realize defer-t...
This paper presents an overview of the User Experience (UX) team at Google. We focus on four aspects of working within Google's product development organization: (1) a bottom...
Irene Au, Richard Boardman, Robin Jeffries, Patric...