How can we best explore the range of users' reactions when developing future technologies that maybe controversial, such as personal healthcare systems? Our approach – Cont...
Clara Mancini, Yvonne Rogers, Arosha K. Bandara, T...
In the past emotions have been dismissed as a distraction to the logical, scientific thought process. More recently however, the importance of emotion in human-like intelligence a...
A consistent theoretical and practical challenge in the design of socio-technical systems is that of motivating users to participate in and contribute to them. This study examines...
Cliff Lampe, Rick Wash, Alcides Velasquez, Elif Oz...
People with chronic health problems use online resources to understand and manage their condition, but many such resources can present competing and confusing viewpoints. We surve...
Jennifer Mankoff, Kateryna Kuksenok, Sara B. Kiesl...
When experts participate in collaborative systems, tension may arise between them and novice contributors. In particular, when experts perceive novices as a bother or a threat, th...