In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The need for collaboration arises in many activities required for effective problem solving and decision making. We are developing Angler, a web-services tool that supports collab...
Kenneth S. Murray, John D. Lowrance, Douglas E. Ap...
This paper takes the next step in developing the theory of average case complexity initiated by Leonid A Levin. Previous works Levin 84, Gurevich 87, Venkatesan and Levin 88] have...
The design of a quality timetable for the Dutch Railways is a complex task, because of the characteristics of the railway services. The complexity of the network and the heavily i...
The goal of the Tsimmis Project is to develop tools that facilitate the rapid integration of heterogeneous information sources that may include both structured and unstructured da...
Sudarshan S. Chawathe, Hector Garcia-Molina, Joach...