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KDD
2008
ACM
142views Data Mining» more  KDD 2008»
16 years 4 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
CIKM
2006
Springer
15 years 8 months ago
Topic evolution and social interactions: how authors effect research
We propose a method for discovering the dependency relationships between the topics of documents shared in social networks using the latent social interactions, attempting to answ...
Ding Zhou, Xiang Ji, Hongyuan Zha, C. Lee Giles
CSCW
2000
ACM
15 years 8 months ago
WebSplitter: a unified XML framework for multi-device collaborative Web browsing
WebSplitter symbolizes the union of pervasive multi-device computing and collaborative multi-user computing. WebSplitter provides a unified XML framework that enables multi-device...
Richard Han, Veronique Perret, Mahmoud Naghshineh
KDD
2010
ACM
277views Data Mining» more  KDD 2010»
15 years 8 months ago
Growing a tree in the forest: constructing folksonomies by integrating structured metadata
Many social Web sites allow users to annotate the content with descriptive metadata, such as tags, and more recently to organize content hierarchically. These types of structured ...
Anon Plangprasopchok, Kristina Lerman, Lise Getoor
SEMWEB
2009
Springer
15 years 11 months ago
Populating the Semantic Web by Macro-reading Internet Text
A key question regarding the future of the semantic web is “how will we acquire structured information to populate the semantic web on a vast scale?” One approach is to enter t...
Tom M. Mitchell, Justin Betteridge, Andrew Carlson...