This paper crystallises out some key findings of knowledge management practices from a Finnish survey on the insurance industry. 15 Finnish insurance companies of different sizes ...
: We consider socio-technical processes, i.e. processes where machines as well as humans participate. Typical examples occur in sales processes in e-commerce. Three modeling tasks ...
Abstract. A company's ability to flexibly adapt to changing business requirements is one key factor to remain competitive. The required flexibility in peopledriven processes i...
Christoph Dorn, Thomas Burkhart, Dirk Werth, Schah...
This paper describes the coming-of-age of an analytical application that was built using agile development processes, tightly interlinked with an iterative user experience methodo...
Despite the rapid evolution of Web technologies and development tools and skills, most Web sites fail (to varying degrees) to achieve their true business goals. This is at least pa...