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ICIS
2000
13 years 9 months ago
Managing customer turnover in online services: a systems thinking approach
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Amitava Dutta
SAC
2004
ACM
14 years 1 months ago
Patterns for blended, Person-Centered learning: strategy, concepts, experiences, and evaluation
: Within the last few years, e-learning has become a focal point in several universities and organizations. While much research has been devoted to producing econtent, describing i...
Michael Derntl, Renate Motschnig-Pitrik
CONCURRENCY
2008
104views more  CONCURRENCY 2008»
13 years 8 months ago
PERMIS: a modular authorization infrastructure
Authorization infrastructures manage privileges and render access control decisions, allowing applications to adjust their behavior according to the privileges allocated to users....
David W. Chadwick, Gansen Zhao, Sassa Otenko, Roma...
TSE
2008
148views more  TSE 2008»
13 years 7 months ago
Benchmarking Classification Models for Software Defect Prediction: A Proposed Framework and Novel Findings
Software defect prediction strives to improve software quality and testing efficiency by constructing predictive classification models from code attributes to enable a timely ident...
Stefan Lessmann, Bart Baesens, Christophe Mues, Sw...
ECIS
2004
13 years 9 months ago
Beyond Knowledge Management - Introducing a framework for Learning Management Systems
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...
Audrey Dunne, Tom Butler