: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...
There are a variety of digital tools for enabling people who are separated by time and space to communicate and collaborate on shared interests and tasks. The widespread use of so...
Joseph F. McCarthy, Danah Boyd, Elizabeth F. Churc...
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people c...
As enterprise storage needs grow, it is challenging to manage storage systems. The costs of locally managing, supporting, and maintaining resilience in storage systems has skyrock...
Presenting information to an e-learning environment is a challenge, mostly, because ofthe hypertextlhypermedia nature and the richness ofthe context and information provides. This...