Sciweavers

1450 search results - page 34 / 290
» Evaluating Quality of Service for Service Level Agreements
Sort
View
IWDC
2001
Springer
114views Communications» more  IWDC 2001»
14 years 4 days ago
A Protection-Based Approach to QoS in Packet over Fiber Networks
We propose a novel approach to Quality of Service, intended for IP over SONET (or IP over WDM) networks, that offers end-users the choice between two service classes defined acco...
Patrick Thiran, Nina Taft, Christophe Diot, Hui Za...
AIM
2006
13 years 9 months ago
Quality evaluation in information systems outsourcing
: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...
ANOR
2010
97views more  ANOR 2010»
13 years 5 months ago
Quality competition for screening and treatment services
This paper examines how quality for one type of preventive health care services, screening services are determined under competition and explores its links with the treatment servi...
Evrim D. Günes, Stephen E. Chick, Luk N. Van ...
ADBIS
2009
Springer
170views Database» more  ADBIS 2009»
14 years 2 months ago
Shall I Trust a Recommendation? Towards an Evaluation of the Trustworthiness of Recommender Sites
We present a preliminary study the aim of which is to provide a high level model for the evaluation of the trustworthiness of recommender systems as e-commerce services. We identif...
Gabriele Lenzini, Ynze van Houten, Wolf Huijsen, M...
NOMS
2000
IEEE
144views Communications» more  NOMS 2000»
14 years 2 days ago
Managing application services over service provider networks: architecture and dependency analysis
This paper proposes a novel approach for managing IP-based services and applications, reflecting the authors’ experience with the IBM Global Network. It describes how one can e...
Gautam Kar, Alexander Keller, Seraphin B. Calo