We propose a novel approach to Quality of Service, intended for IP over SONET (or IP over WDM) networks, that offers end-users the choice between two service classes defined acco...
Patrick Thiran, Nina Taft, Christophe Diot, Hui Za...
: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...
This paper examines how quality for one type of preventive health care services, screening services are determined under competition and explores its links with the treatment servi...
We present a preliminary study the aim of which is to provide a high level model for the evaluation of the trustworthiness of recommender systems as e-commerce services. We identif...
Gabriele Lenzini, Ynze van Houten, Wolf Huijsen, M...
This paper proposes a novel approach for managing IP-based services and applications, reflecting the authors’ experience with the IBM Global Network. It describes how one can e...