Open content communities such as wikis derive their value from the work done by users. However, a key challenge is to elicit work that is sufficient and focused where needed. We ...
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
We have developed a secure, collaborative, web-based electronic notebook (EN) designed to provide researchers and students with a means to record and share their primary research ...
The portability and immediate communication properties of mobile devices influence the learning processes in interacting with peers, accessing resources and transferring data. For...
The Web graph is a giant social network whose properties have been measured and modeled extensively in recent years. Most such studies concentrate on the graph structure alone, an...