We report results from a small Wizard-of-Oz study investigating user responses to miscommunications in speech dialogue systems. We explore the separate and joint effects of miscom...
This paper explores how user modelling can work as an aid for human assistants in a user support system for web sites. Information about the user can facilitate for the assistant t...
Abstract. We have explored the role of user modelling in live help systems for e-commerce web sites. There are several potential benefits with user modelling in this context: 1) H...
In this paper we present an autonomous meeting summarizer that transcribes an agile planning meeting and produces a textual summary of the discussion. We explore the issues involv...
In this paper, we explore the problem of selecting appropriate interventions for students based on an analysis of their interactions with a tutoring system. In the context of the W...