This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Ad hoc networks are a type of computational system whose members may fail to, or choose not to, comply with the laws governing their behaviour. We are investigating to what extent ...
—Creation of cooperative robot teams for complex tasks requires not only agents that can function well individually but also agents that can coordinate their actions. This paper ...
Research on modelling affect and on interfaces adaptation based on affective factors has matured considerably over the past several years, so that designers of educational product...
Abstract. In both research fields, Case-Based Reasoning and Reinforcement Learning, the system under consideration gains its expertise from experience. Utilizing this fundamental c...