The Web Documentation Project at the University of Delaware (UD) organizes the computing help information available to the University community. The project’s goal is to provide...
Both academic institutions and businesses are exploring a shift from face-to-face instruction to distance learning. However, without the foundation of a systematic instructional d...
Process management is a method for improving Boeing's business processes, however many aspects have been difficult to implement. eQuality is a software system based on a frame...
Jeffrey Bradshaw, Peter Holm, Oscar Kipersztok, Th...
— Availability is one of the important factors to be considered for business-driven IT service management. This paper addresses the issue of analyzing what we call availability w...
Lei Xie, Jing Luo, Jie Qiu, John A. Pershing, Ying...
: Most often, technological explanations are given of Europe's slow adoption of mobile commerce. When seeking non-technological explanations, diffusion models provide aggregat...